Generally after every successful transaction, donors are emailed their acknowledgement receipt for donation and Tax exemption receipt (only if applicable i.e. they have donated to a nonprofit which has tax exemption certificates).

This should happen automatically and you can expect to receive an email from Crowdera within 5 minutes.

In case the transaction was not successful, you would not receive any acknowledgement receipt or Tax receipt, and your money should not be deducted.

In case an amount has been deducted from your account and it's not reflecting on our platform there can be two cases:

Case 1: The amount has been authorized by the Payment Gateway

In this case, you will receive a receipt from the Payment Gateway for your donation and we will add the donation to the campaign from our end

Case 2: The amount has not been authorized by the Payment Gateway

In this case, the payment is stuck with the Payment Gateway. Rest assured your money is safe. If the payment is not captured by our platform within 72 hours, it automatically gets refunded to the your bank account.

Our fantastic customer support team is always there to support you. Feel free to chat with us or email us at support@gocrowdera.com for your query resolution.
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